ADOPTION OF MOBILE PAYMENT SYSTEM SERVICES MY PERTAMINA

Abstract

My Pertamina application has been downloaded by many smartphone owners, but when compared with motor vehicle owners and smartphone owners, this number is relatively low. Research on the adoption of mobile financial service systems has been researched since these payment systems were introduced. This research was designed using a causal descriptive approach through surveys and the use of analysis partial least square to test the proposed research hypothesis. The research results show that technological factors, organizational factors, and behavioral factors determine the level of public trust in mobile payment system My Pertamina. Meanwhile, personal and government factors have no influence on creating trust in mobile payment system My Pertamina. Just as the influence of technological factors, organizational factors and behavioral factors influence trust, these factors also have a positive influence on the adoption of My Pertamina services.