THE INFLUENCE LOADING, DISCHARGING CARGO AND SHIP DOCUMENTS ON THE AGENCY PERFORMANCE
Abstract
Indonesia is 2/3 of its territory consisting of Oceans, so sea transportation plays an important role in the national economy. Port management provides port services as the ship travels through the shipping channel to the dock at the port. The purpose of this research is to find out about the success of agency performance which is supported by the loading and discharging process and processing of ship documents. This research methodology is quantitative using multiple linear regression with a total sample of 52 respondents. The results of data processing obtained multiple R values of 0.861. The multiple correlation coefficient indicates that the loading and discharging process variables and ship document management have a very strong relationship to the agency performance variables. The results of this study are the loading and discharging processes and processing of ship documents have a significant effect on agency performance. Management of ship documents has a greater / dominant influence on agency performance.References
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